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  • Covid-19
    Letter from the CEO

    To our Clients, Employees and Industry Partners:

    COVID-19 continues to be an emerging, rapidly evolving pandemic, information which we are closely monitoring from the Center for Disease Control and Prevention (“CDC”), Office of the NYS Governor, the NYC Department of Health (“DOH”) and the NYC Office of Emergency Management (“OEM”) as well as other non-government sources. 

    To our Clients, Employees and Industry Partners:

    COVID-19 continues to be an emerging, rapidly evolving pandemic, information which we are closely monitoring from the Center for Disease Control and Prevention (“CDC”), Office of the NYS Governor, the NYC Department of Health (“DOH”) and the NYC Office of Emergency Management (“OEM”) as well as other non-government sources. 

    At Solstice, the security and safety of our residents and our office and building services employees are our highest priority. For this reason, we began early in issuing communications and interim guidance to our residents and to our employees with respect to defending against contracting and spreading SARS-CoV-2, the virus that causes COVID-19. Our overall goal is to continue as close to normal operations as is possible, with the primary objectives of maintaining security, essential services and open lines of communication. 

    To this end, we have posted our communications to our website so that our residents and employees may have easy access to them and have developed the Solstice COVID-19 Community Strong Initiative, which provides for some pragmatic solutions and recommendations as follows:

    1.     First and foremost, to the senior and disabled members of our managed communities, who we are told are the most vulnerable to the SARS-CoV-2 virus, we are concerned for you and are here to help in any way we can. For this reason, we have set up an email covidsilver@solstice.us.com and Ext. 335 on our phone system, to receive your requests for assistance as they relate specifically to this pandemic. If store delivery services stop, and you are afraid or are otherwise unable walk to a nearby grocery store or pharmacy to pick-up essential groceries and/or medications, please email or call us. While we cannot guarantee that we can fulfill your request directly, what we will do is broadcast your request for assistance to our entire network of nearby managed properties in hopes of getting you the essentials you need through neighboring Samaritans. 

    We will communicate with you and put you in direct contact with those neighboring Samaritans who respond to our requests and who are willing to assist you. Please make sure that you inspect your essentials inventories on a daily basis, such that you provide us with a minimum of 48 hours to seek assistance on your behalf.    

    Please do not use or jam up this email or phone extension, if you are not in the risk group.          

    2.     In general, consider identifying and pairing with another household inside the building and setting up a buddy system to look out for one another, particularly the elderly and infirm. This may include keeping track of each other's kids when the adult goes shopping, calling a neighbor to see if all is well, or helping out with running minor errands.

    3.     Encourage social responsibility and take all reasonable actions to minimize the spread of the virus. Do not loiter in the lobby or other common areas of the building. Do not get into a crowded elevator, which while a subjective statement pre-COVID-19, may now mean no more than two people facing opposite directions. Please encourage and do not be offended by this practice – this is our current reality. Consider eliminating or reducing the number of social gatherings and playdates.   

    4.     Given that some residents have left NYC for other locations, you may hear less noise above, below or adjacent to you. However, you may also hear more noise given that more people are working from home and schools have been closed. Please be understanding if you are hearing more noise from your neighbors. They might be trying to keep young children, pets or themselves entertained to defend against boredom and/or loneliness.

    5.     If it’s not critical, let it slide. Please recognize that building employees (and if the need arises resident volunteers) will interact with a lot of people and we want to make those interactions as safe as possible for them and for you. This might make things a little less personable then you are accustomed to over the next few weeks. It’s not that our employees or your volunteer neighbors care less about you, it’s that they care a great deal about you, by practicing the CDC recommended social distancing guidelines, which includes maintaining, whenever possible, a 6-foot distance, and keeping discussion to a minimum.

    6.     Finally, Solstice is operating remotely on a 24/7 basis. We are here to help you to the maximum extent possible, but please be reminded that we too are contending with this unprecedented and trying period.  

    On behalf of myself and the Solstice Executive Committee, we wish you well. STAY SAFE!

    Alex Kalajian, CEO

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    For Residents
    Executive Order Requiring Face-Coverings (Residents)

    Coronavirus (COVID-19) – Executive Order Requiring Face-Coverings

    On Wednesday, April 15, 2020, Governor Cuomo expanded the “New York State on PAUSE” Executive Order, to require, among other things, “any individual who is over age two and able to medically tolerate a face-covering shall be required to cover their nose and mouth with a mask or cloth face-covering when in a public place and unable to maintain, or when not maintaining, social distance.”

    Read the Full Memo (PDF)

    Coronavirus (COVID-19) – Executive Order Requiring Closure of non-Essential Services

    Earlier today, Governor Cuomo signed the “New York State on PAUSE” Executive Order, requiring, among other things, that all non-essential businesses and services reduce their on-site workforce by 100% by no later than 8pm on Sunday, March 22, 2020.

    Read the Full Memo (PDF)

    Preparation for Diminution of Building Operations

    Since our last communication, Governor Cuomo and Mayor de Blasio announced that all schools in New York City, Westchester, Nassau and Suffolk have closed to limit the spread of COVID-19, the NYC Office of Emergency Management has issued an advisory for enactment of travel restrictions and other limitations within the confines of NYC, and the number of coronavirus cases continues to increase.

    Read the Full Memo (PDF)

    Resident Update (03/13/2020): Amenities & Building Ops

    Since our last communication, the number of coronavirus cases in New York has increased to three Hundred and Twenty-Five (95 cases of which are in NYC), the World Health Organization (WHO) has declared COVID 19 a worldwide pandemic, the US Government declared COVID-19 a national emergency, and the NYC Department of Health (DOH) and the Office of Emergency Management (OEM) has issued additional guidance.

    Read the Full Memo (PDF)

    Resident Contingency Plan

    Since our initial communication, the number of coronavirus cases in New York has increased to twenty- two, and the CDC has issued interim guidance on (i) recommended strategies for employers (ii) planning for a possible COVID-19 outbreak in the U.S. and (iii) considerations for creating an infectious disease response plan. This memorandum summarizes the interim guidance and attempts to prepare for contingencies in the event of a widespread outbreak. Measures outlined in this memorandum are advisory in nature and are not being implemented, at this time.

    Read the Full Memo (PDF)

    General Information for Residents

    This memorandum is to provide you with information about novel coronavirus,1 the outbreak of which the World Health Organization (“WHO”) has declared to be a “public health emergency.” The outbreak first started in Wuhan, China, but cases have been identified in a growing number of countries worldwide, including the United States, and more specifically, as of this writing, one confirmed case here in NYC.

    Read the Full Memo (PDF)

    Solstice Residential South: General Information

    This memorandum is to provide you with information about novel coronavirus,1 the outbreak of which the World Health Organization (“WHO”) has declared to be a “public health emergency.” The outbreak first started in Wuhan, China, but cases have been identified in a growing number of countries worldwide, including the United States, and more specifically, as of this writing, two confirmed cases here in Florida.

    Read the Full Memo (PDF)

    For Solstice Employees
    Executive Order Requiring Face-Coverings (Employees)

    Coronavirus (COVID-19) – Executive Order 202.17 Requiring Face-Coverings

    On Wednesday, April 15, 2020, Governor Cuomo expanded the “New York State on PAUSE” Executive Order, to require, among other things, “any individual who is over age two and able to medically tolerate a face-covering shall be required to cover their nose and mouth with a mask or cloth face- covering when in a public place and unable to maintain, or when not maintaining, social distance.”

    Read the Full Memo (PDF)

    Updated Building Services Information (3/25)

    Coronavirus (a/k/a COVID-19) – Updated Building Services Information

    First and foremost, on behalf of Solstice, our clients and residents, I want to thank you for your commitment and spirit of cooperation in these difficult and uncertain times – it is very much appreciated!

    Read the Full Memo (PDF)

    COVID-19 Employee MTA Passage letter

    Pursuant to Governor Cuomo’s Executive Order 202.8 (New York State on PAUSE), please accept this letter as notice that the below listed individual is a building services employee (“Employee”), who is “essential and necessary to maintain the safety, sanitation and essential operations of residences”, and is therefore expected to continue to report to work at his/her regularly scheduled shifts, and at all other shifts deemed necessary for the maintenance, safety and essential operations of our managed buildings.

    Download the Form (PDF)

    General Information for Employees

    General Information on novel coronavirus (COVID-19)

    This memorandum is to provide you with information about novel coronavirus,1 the outbreak of which the World Health Organization (“WHO”) has declared to be a “public health emergency.” The outbreak first started in Wuhan, China, but cases have been identified in a growing number of countries worldwide, including the United States, and more specifically, as of this writing, one confirmed case here in NYC.

    Read the Full Memo (PDF)

    Coronavirus Questionnaire for Contractors

    For those workers that are permitted into the building, building staff are required to provide this form to you before you may enter the building. If you respond positive to any of these questions, you will not be permitted to enter the building

    Download the Form (PDF)

    Cuestionario de Coronavirus para contratistas

    Para aquellos trabajadores que tienen permitido ingresar al edificio, el personal del edificio debe proporcionarle este formulario antes de que pueda ingresar al edificio. Si responde positivamente a alguna de estas preguntas, no se le permitirá ingresar al edificio. Si se niega a responder las preguntas o completar el formulario, no será permitido ingresar al edificio.

    Descargar el formulario (PDF)